UIS

Quality Management System

Administrative Unit

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aBOUT the

Unit

Our University is committed to the effectiveness, efficiency and continuous improvement of its strategic, mission, evaluation and support processes that contribute to the academic and administrative activities of the Institution. Since 2009, UIS has been certified in its Quality Management System under the NTC ISO 9001:2015 standard, which has allowed it to achieve increasingly higher and more competitive levels to offer high quality services.

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Sandra Juliana Peña Ayala

Quality Management System Coordinator

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Sandra Juliana

Peña Ayala

Quality Management

System Coordinator

Contact us

POLICIES ON

Quality Management System

“The Universidad Industrial de Santander, as a public and autonomous entity, is committed to the effectiveness, efficiency, effectiveness and continuous improvement of its processes, in line with the Institutional Project, to achieve the satisfaction of the needs of its beneficiaries and strengthen the development of Higher Education. To this end, it promotes a culture of quality based on self-control, timeliness in service and assertiveness in the communication of all university actions”.

objectives

Quality Management System

  • To guarantee, in an adequate and pertinent manner, the support to the development of the mission processes of the UIS.
  • To manage and administer the available capacity of the University to maximize the results of the mission processes.
  • To consolidate a culture of resolution of present and potential problems in the University’s processes.
  • To achieve a highly favorable perception among beneficiaries of the products and services offered by the University.
  • To consolidate the appropriation and empowerment of the University’s employees in their activities in order to achieve the mission objectives.
  • To provide beneficiaries with products and services in a timely manner, according to their needs.
  • To provide beneficiaries with truthful, clear and respectful information that facilitates their interaction with the Institution.

certificación

and Achievements

 SC5388-1
 SC5388-2
 SC5388-3
 SC5388-4

Achievements

UIS

  • 2022

Successful follow-up by Icontec on the certification of the University’s Quality Management System according to the NTC ISO 9001:2015 standard..

  • 2021

Renewal of the Quality Certification until 2024.

  • 2020

Follow-up of the institutional certification NTC ISO 9001:2015.

  • 2019

Renewal of the NTC Certification of the Conciliation Center NTC 5906 valid until 2022.

  • 2018

Renewal in the strategic, evaluation, mission and support processes in the new version of the NTC ISO 9001:2015 standard.

  • 2017

Follow-up audit by the ISO 9001:2008 certifying entity. Follow-up audit NTC 5906:2012 Conciliation Center.

  • 2016

Renewal of the Conciliation Center’s NTC 5906 Certification until 2019. Follow-up audit by the certifying entity in ISO 9001:2008.

  • 2015

Renewal of Institutional Quality Certification NTC GP 1000:2009 and NTC ISO 9001:2008 until 2018.

  • 2014

Follow-up visit to the Quality Management System – QMS, by ICONTEC.

Visit to participate in the survey of the Research Project: “Impact of management standards in public entities in Colombia”, conducted by the Institute of Studies of the Public Prosecutor’s Office – IEMP.

  • 2013

Certification of the Conciliation Center in NTC 5906:2012 until 2016.

Participation in the Colombian Management Quality Award, becoming the first university in the country to participate in this award, led by the Administrative Vice Rector’s Office.

  • 2012

Renewal of the Institutional Quality Certification, in which the Instituto de Lenguas is certified until 2015.

Participation in the sample of universities for the project: “Metodología para la gestión por procesos en universidades colombianas acreditadas”, carried out by the University of Medellin.

  • 2011 and 2010

Follow-up visit to the Quality Management System – QMS, by the certifying entity.

  • 2009

Updating of the NTC ISO 9001:2008 version and certification of the law office, being the first in the country under this standard. Certification in NTC GP 1000:2009 until 2012.

  • 2008

Certification of the Quality Management System for the UIS under NTC ISO 9001:2000 in the Mission, Strategic, Evaluation and Support processes.

strategic

Context

The analysis of the University’s strategic planning provides a general overview of the institution’s activities and operations, which allows the establishment of strategies that contribute to maintaining operations in the short, medium and long term. The University’s planning is defined in the Institutional Project approved by Agreement 26 of 2018 of the Superior Council and in the Institutional Development Plan 2019-2030 approved through Agreement 047 of 2019 of the Superior Council.

In order to strengthen the system and comply with regulatory requirements, some analysis tools have been developed to show the interrelation of different factors such as: internal and external context, stakeholders, strategic planning, opportunities, roles and responsibilities and interaction of institutional information, which are supported by knowledge management and change management.

Process

Structure

The University embraces a process-based approach that relates the interrelationship between the different Strategic, Evaluation, Missional and Support processes. This approach is represented in the University Process Map and consolidates the documentary memory of the Quality Management System.

The documentary structure of each one of the processes is defined in the Process Map and for its consultation it is necessary to enter the INTRANET of the University, it can be consulted inside or outside the facilities of the University Campus.

To consult the documentation of the University’s processes of the Integrated Management System follow the steps below:

  1. Log in to the University’s website www.uis.edu.co.
  2. Click on the Employee profile.
  3. Click on the “ISistemas de Información” link.
  4. Enter the link “Intranet”.
  5. Register Intranet user and password.
  6. Find the link “Sistema de Gestión Integrado” and search for the documentation in the “Mapa de Procesos”.

general documents

Quality Management System

In order to strengthen knowledge management and socialize the changes and document updates of the Quality Management System, the following are the Instructions, the Integrated Management Manual, some transversal procedures that apply to the processes of the University and the Bulletins that show the document dynamics.

Review by

Management Quality Management System

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The University reviews the Quality Management System at planned intervals to ensure its suitability, adequacy, effectiveness and continuous alignment with the strategic direction of the Institution.

Satisfaction Level

Evaluation

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The perception of beneficiary satisfaction is evaluated by each of the Institution's processes through satisfaction surveys, the results of which are reviewed and tabulated for reporting in the FSE.10 performance report.

Performance of Quality Management System

Process Indicators

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The Institution plans and implements the monitoring, measurement, analysis and improvement processes necessary to demonstrate conformity to product requirements, ensure conformity of the management system and continually improve its effectiveness.

The measurement of the performance of the processes is done through indicators that are presented quarterly, this report is made in the FSE.14 indicator resume format, FSE.10 process performance report format.

Indicators Central Campus: Indicators Regional Campuses:
Measurement of Quality

Management System Objectives

.

In order to evaluate compliance with the objectives of the Quality Management System, some indicators were formulated that are fed by the performance reports submitted by the processes and the indicators of the Institutional Development Plan, which are presented in the Management Review.

Review by

Management Quality Management System

.

The University reviews the Quality Management System at planned intervals to ensure its suitability, adequacy, effectiveness and continuous alignment with the strategic direction of the Institution.

Satisfaction Level

Evaluation

.

The perception of beneficiary satisfaction is evaluated by each of the Institution’s processes through satisfaction surveys, the results of which are reviewed and tabulated for reporting in the FSE.10 performance report.

Process Performance

Performance of Quality Management System

Process Indicators

.

The Institution plans and implements the monitoring, measurement, analysis and improvement processes necessary to demonstrate conformity to product requirements, ensure conformity of the management system and continually improve its effectiveness.

The measurement of the performance of the processes is done through indicators that are presented quarterly, this report is made in the FSE.14 indicator resume format, FSE.10 process performance report format.

Indicators Central Campus: Indicators Regional Campuses:

Performance of Quality Management System

Process Indicators

.

The Institution plans and implements the monitoring, measurement, analysis and improvement processes necessary to demonstrate conformity to product requirements, ensure conformity of the management system and continually improve its effectiveness.

The measurement of the performance of the processes is done through indicators that are presented quarterly, this report is made in the FSE.14 indicator resume format, FSE.10 process performance report format.

Indicators Central Campus: Indicators Regional Campuses:

Measurement of Quality

Management System Objectives

.

In order to evaluate compliance with the objectives of the Quality Management System, some indicators were formulated that are fed by the performance reports submitted by the processes and the indicators of the Institutional Development Plan, which are presented in the Management Review.

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Every day something new happens!

The most important news from our unit that motivate ourselves to keep growing

Every day something new happens!​

The most important news from our unit that motivate ourselves to keep growing

Every day something new happens!​

The most important news from our unit that motivate ourselves to keep growing

Do you need more information?

Contact us

Quality Management System

Telephone +57 (607) 634 4000

Extension: 2921

E-mail: sanjulpe@uis.edu.co

UIS Central Campus

Bucaramanga, Santander

Carrera 27 calle 9 (Ciudad Universitaria)

EUniversidad Industrial de Santander.

Office Hours

Monday to Friday

7:00 a.m. to 12:00 m.

2:00 p.m. to 5:00 p.m.

Do you need more information?

Contact us

Quality Management System

Telephone +57 (607) 634 4000

Extension: 2921

E-mail: sanjulpe@uis.edu.co

UIS Central Campus

Bucaramanga, Santander

Carrera 27 calle 9 (Ciudad Universitaria)

EUniversidad Industrial de Santander.

Office Hours

Monday to Friday

7:00 a.m. to 12:00 m.

2:00 p.m. to 5:00 p.m.