OUR

Mission

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The Specialized Health Unit of the Universidad Industrial de Santander (UISALUD) is a special regime entity within the General System of Social Security in Health. UISALUD provides health services in the primary and complementary areas with a committed human talent and a network of qualified providers, ensures health risk management and efficient management of its resources, seeking to implement an innovative approach in its processes with high ethical, quality and social responsibility standards.

OUR

Vision

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In 2030, UISALUD will be a national reference entity, given its excellent performance in the insurance and provision of health services in the primary and complementary areas, supported by its financial soundness.

STRATEGIC

Objectives

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UISALUD has set strategic objectives according to the Balanced Scorecard methodology proposed by Kaplan and Norton in four perspectives: financial, customer, processes and learning.

• Financial Perspective

F1. Ensure financial sustainability.

• Customer Perspective

C1. Achieve impact on the improvement of the health status of the user population.

C2. To increase the levels of positive perception of the user regarding the service provided, in relation to the quality attributes required in the guidelines for qualification and accreditation.

C3. To strengthen a culture of self-care among users as co-responsible for the improvement of their state of health.

• Processes Perspective

P1. To guarantee the quality of the service provided in relation to the quality attributes required in the guidelines for qualification and accreditation (safety, relevance, timeliness, continuity, coordination, efficiency, competence, among others).

P2. Ensure quality throughout the care cycle in the provider network.

P3. Achieve a level of improvement in the standards defined in the health accreditation manual.

P4. Strengthen communication and education programs for users and their families to generate a culture of self-care and support greater adherence to treatment.

P5. Increase the coverage of existing programs and create new programs in accordance with national guidelines and the needs of the user population, oriented towards healthy lifestyles and early detection.

• Learning Perspective

A1. Strengthen the competencies of human talent, ensuring the necessary education and training with emphasis on the competencies associated with the axes of accreditation and on the level of self-control for the optimal development of activities.

A2. Promote cultural transformation and organizational climate that contribute to individual and institutional development.

A3. To have an information system that supports all processes and organizational decision-making.