THE UIS
Request for Refund of Payments
Treasury Section
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REFUNDS
Beneficiaries of the Política de Gratuidad (Bucaramanga Campus)
Students and graduates who are beneficiaries of the Política de Gratuidad (Tuition-Free Policy) of the Bucaramanga campus will find in the following video a step-by-step guide to request the corresponding refund:
REFUNDS
Other Fees
To submit your refund request to the Treasury Section, carefully read the instructions and, once all documentation is complete, send it in PDF format to the email address:o tesoreria.devolucion@uis.edu.co
The documents required for the refund process are:
Formato FFI.18: Refund Request Form
Formato FFI.05: Authorization for Payment by Electronic Transfer
Copy of the identification document
Proof of the payment to be refunded
Your request will be officially submitted once all required documentation has been received, as established in the refund procedure PFI.32.
All documents must be completed with the student’s information, not with the information of third parties.
The bank account used for the refund must be under the student’s name, as this is the person registered in the University’s database.
Students from the Regional Campuses and the Institute for Regional Outreach and Distance Education (IPRED) must submit their refund requests at their corresponding campus.
The verification and processing of this request will be carried out within the next 15 to 45 business days, depending on the volume of requests received by the Treasury Section.
REQUEST
Refund of Money
I. GENERAL INFORMATION OF THE APPLICANT. Complete the heading with your personal information; please do not omit any data.
II. REASON FOR THE REFUND REQUEST. Indicate the year and academic period for which you are requesting the refund (example: 2023-1).
In this section, you will find 4 categories: A, B, C, and D. Each contains the reasons for the refund, and depending on the case, the information and/or additional supporting document required will be indicated.
If your request requires an additional document and it is not attached, your request will not be submitted.
Select the option Other reason for refund (otro motivo de devolución) if your situation is different from the cases listed above, and briefly describe the reason for your request.
GENERAL DOCUMENTS REQUIRED FOR THE REFUND REQUEST. Attach the documents specified in this section.
Please sign with your identification number and submit the form as a PDF file.
AUTHORIZATION
Payment by Electronic Transfer
- Complete the section for natural persons with your personal information; please do not omit any data.
Verify the account number before submitting the form, since if it does not match the bank’s records, the transfer will be rejected by the institution.
Remember that NEQUI, Ahorro a la Mano, and Daviplata operate using the mobile phone number. Please verify this before completing the form if you are reporting one of these accounts, and indicate the banking institution in the designated field by specifying the corresponding name.
Please sign with your identification number and submit the form as a PDF file.